Question 1

What are the delivery times?

Accepted Answer

Orders are shipped within 2 to 3 business days. Delivery in metropolitan France usually takes 3 to 5 business days. For international deliveries, allow 5 to 10 business days depending on the destination.

Question 2

What payment methods do you accept?

Accepted Answer

We accept bank cards (Visa, Mastercard, CB) via Scellius, as well as Apple Pay, Google Pay, PayPal and Alma's interest-free 4-instalment payment. All transactions are encrypted and secure.

Question 3

Can I return a product?

Accepted Answer

Under EU law, you have 14 days after receipt to exercise your right of withdrawal. The product must be returned in its original packaging and in perfect condition. Return shipping costs are the customer's responsibility. Contact us to initiate a return.

Question 4

How can I track my order?

Accepted Answer

After shipping, you will receive an email with your tracking number. You can track your parcel directly on the carrier's website.

Question 5

Do you offer professional pricing?

Accepted Answer

Yes, we offer a dedicated professional area with preferential rates for retailers and decorators. Visit our 'Pro Access' page to apply.

Question 6

Do you ship internationally?

Accepted Answer

Yes, we ship throughout Europe. Shipping costs and delivery times vary by destination country. Contact us for a personalized quote.

Question 7

How can I contact you?

Accepted Answer

You can reach us via our Contact page, by email or through our social media channels. We typically respond within 24 hours.

Frequently Asked Questions

Frequently Asked Questions